Troubleshoot installing Office

The good news is that the majority of problems can easily be solved on the client’s side. To fix these related Office 365 issues, you can try disabling Add-Ins and then running Microsoft apps without them. If your Office 365 subscription has expired, buy a new license and extend your subscription for a new period. Make sure that network access to the Microsoft servers is not blocked.

Microsoft 365 Issues Related to Updates

For more general (not admin specific) help in these areas, see the Additional help section on the Office for Business tab of this topic. When you install Office 365, all the applications that came with your particular Office product is installed at the same time. You can’t custom select which Office applications you want to install or not install, nor you can’t delete individual applications after your installation is complete. However, you can delete shortcuts to applications you don’t plan to use.

How do I download and install Office?

You then deploy Office by using the software deployment method you typically use. If individuals in your organization are using an older version of Office, we recommend you upgrade to the latest version. If you’re an Office 365 user, do the following to deactivate an installation. If you have an Office 365 plan, to keep it active, you have to sign in at least once every 30 days. If your subscription hasn’t expired, Office will reactivate the subscription the next time you log in. If the Install button is grayed out, your Office 365 subscription might have expired.

• All you need to do is log in to your OneDrive account on the web browser, and drag the files you want to the documents folder.
• You may need to remove old Microsoft Office licenses from your computer and install a new one.
• If you want to use Office 365 applications installed on a terminal server, you should use Office 365 Pro Plus, which supports Shared Computer Activation.
• Sometimes this will not always happen automatically, and the document may not update, or it may not appear at all.
• The links below are specific to admins looking for troubleshooting help with these Office 365 services.
• If you’re an Office 365 user, do the following to deactivate an installation.
• In most cases you can do basic editing on most of these devices, however if you have a qualifying Office 365 subscription, you get access to the apps’ extra features.

Difficulty in updating a SharePoint file with another user

Consider implementing a regular storage cleanup practice with Microsoft 365 recycle bin checks. Keep in mind that the files you delete can temporarily consume storage space. Please let us know if you found any of these solutions helpful by clicking Yes or No next to Was this information helpful, below, and leaving us a comment.

Office 365 Login Issues

To troubleshoot Mac activation issues, see the “Activation” section in What to try if you can’t install or activate Office for Mac. If you’ve used up your five installs and want to install Office on another computer, you have to deactivate an installation. If Office is taking a long time to install you may be on a slow connection or you another install or update may Outlook not receiving emails solution be happening in the background. See Office is taking long to install or Office hangs at 90% for possible solutions.

As the name of this tool suggests, Remote Connectivity Analyzer can identify Office 365 issues with connectivity. From Outlook desynchronisation to problems with OneDrive connection. The tool can help you detect issues by running tests for many features. When you open the main productivity apps like Word, and Excel, on the main page you should be able to see all files you opened recently.

Issues after installing Office

An internet connection is not available or a firewall is blocking network connections. Reboot your system and try to launch your Outlook app after to check if the synchronization issues are solved. Check POP3 and SMTP settings for connecting to Microsoft mail servers (addresses of servers, ports, encryption, authentication). As an Office 365 admin, you can check Office 365 service health. If you’re an IT Pro and you want to deploy Office in your organization, use the Office Deployment Tool to download the Office software to your local network.

It also makes day-to-day work easier for employees so they can remain productive and deliver on their tasks more efficiently. If the “Enter Password” window is no longer open, you can navigate to the links below to initiate resetting your password. If you have ever had to call any tech support or your company’s IT team, this is what they will start with. And as experienced IT Support technician I cringe having to ask users this but before we move on…Is your computer plugged in, charged and turned on? Get a free trial to explore all the solution’s data protection capabilities.