Repair an Office application

The steps to access the repair tool vary depending on your operating system. Unfortunately, there’s no general-purpose Microsoft Office document repair tool. If your documents are the cause of the problem, hopefully you have backup copies that haven’t been damaged.

• If you’re coming from section 2, grab the download link for what Microsoft calls the “uninstall support tool” in its Support pages.
• If neither automatic nor manual repair works, there are some recovery methods that might help salvage your data.
• If your documents are the cause of the problem, hopefully you have backup copies that haven’t been damaged.
• Then it took another 4 minutes and 24 seconds for the (genuine) progress bar shown above to download all the files.
• You’re working on a document or a spreadsheet, or using email, and BAM!
• Just before the progress bar completed, a notification popped up to tell me that my Office install was complete.

Automatically create a recovery file at set intervals

The installer window changed to an animated display that included what’s shown in Figure 8. If you have any Office applications open, you’ll be asked to close them before the repairs can complete. On my test machine, for example, I had Outlook open. This provoked the request shown in Figure 4 (where, of course, I clicked Continue to close Outlook so repairs could work through to completion).

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The Quick Repair option, as shown in Figure 2, is selected by default. That’s good because that’s what Repair Microsoft email client you’ll try next. Note that it says “The app’s data will be deleted.” This does not include your files. My spreadsheets will still be there no matter what.

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What a reset does is reset settings, history, and perhaps more that is specific to the configuration of the program. A recovery file of your workbook also helps ensure you’ll have access to your data if your workbook is deleted accidentally or if it becomes corrupted. If neither automatic nor manual repair works, there are some recovery methods that might help salvage your data. Once you’ve installed the program, the home screen opens up, as shown in Figure 10. It includes options for Teams, Office, the Outlook desktop client, Outlook on the web, advanced diagnostics, and more. Then it took another 4 minutes and 24 seconds for the (genuine) progress bar shown above to download all the files.

Download and run OffScrub

Find solutions to common problems or get help from a support agent.

With the Quick Repair radio button selected, click the Repair button near the bottom right corner of the window. Please relax, and don’t give in to panic or upset. This sort of thing does occur from time to time, and it is often quite easy to repair. If one or more Office apps is acting glitchy, work your way through this series of repair maneuvers, starting with the simplest.

Repair an Office application

Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If a Microsoft 365 application such as Word or Excel isn’t working correctly, sometimes restarting it will fix the problem. If that doesn’t work, you can try repairing it.