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If you need to reset your Microsoft account password because you forgot it, see Reset your Microsoft account password instead. If you forgot your work or school password or have been locked out of your account, you can use your security info and your mobile device to reset your work or school password. If not, select Reset password below, enter the username name for the account you’re trying to reset, and select Next. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help.
How to reset a forgotten password for a work or school account
Why can’t I reset my Office 365 password?
For your protection, Microsoft must verify your identity before you can proceed with resetting your password.
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Reset your work or school password using security info
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If you still need help, select Contact Support to be routed to the best support option. If you couldn’t change your password this way, see Reset your Microsoft account password. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If these steps didn’t work, or you have other Microsoft Office troubleshooting tips account sign in issues, use our Sign-in helper tool.
- If not, select Reset password below, enter the username name for the account you’re trying to reset, and select Next.
- The steps below describe how to change a known password for a Microsoft personal account.
- If you couldn’t change your password this way, see Reset your Microsoft account password.
- If you’re an administrator looking for information about how to turn on self-service password reset for your employees or other users, see the Deploy Azure AD self-service password reset and other articles.
- Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
- If you still need help, select Contact Support to be routed to the best support option.
- If you forgot your work or school password or have been locked out of your account, you can use your security info and your mobile device to reset your work or school password.
- To reset your password, you must select the “contact an administrator link” to send an email to your company’s administrator and let them know you want to reset your password.
- If you need to reset your Microsoft account password because you forgot it, see Reset your Microsoft account password instead.
How to reset a forgotten password for a work or school account
Your administrator hasn’t turned on password reset for your organization from the “Can’t access your account” link or hasn’t licensed you to use the feature. To reset your password, you must select the “contact an administrator link” to send an email to your company’s administrator and let them know you want to reset your password. If you’re an administrator looking for information about how to turn on self-service password reset for your employees or other users, see the Deploy Azure AD self-service password reset and other articles. The steps below describe how to change a known password for a Microsoft personal account.