Outlook Crashing While Opening or Creating an Email? Here’s a Fix

Run the classic Outlook advanced diagnostic troubleshooter if you’ve tried all of the preceding steps and Outlook is still crashing or hanging. This step creates detailed information about your Outlook configuration and provides solutions for any known issues that are detected. It also gives you the option to upload your results to Microsoft so that a support engineer can review them. Some software or apps, such as antivirus or anti-malware, may conflict with Outlook 365, leading to crashes.

Or, if the problem is itself due to oversized PST getting corrupt, you need to recover PST data as soon as possible. After that, Outlook will check for and install any available updates. Once Repair Office 365 installation errors the Outlook update process is complete, reopen the Outlook application.

Method 8: Run Windows Store App Troubleshooter

However, before that, you must figure out the real cause of the issue. Later, go for the best solution that suits the cause of the Outlook issue. Additionally, if the issue causes PST file corruption, use the suggested software for better results.

You need to repeat this process until you identify the add-in that causes Outlook to crash. Once you find it, remove it from Outlook by selecting it and then clicking the “Remove” button. After the restart, try opening Outlook again to see if the Outlook keeps shutting down issue is resolved. You can follow some troubleshooting steps to fix this Outlook crash.

Restart Your System and Outlook

• However, rebuilding the data file can resolve corruption issues.
• An outdated version can also be a cause of why Outlook keeps crashing unexpectedly.
• Once you find it, remove it from Outlook by selecting it and then clicking the “Remove” button.
• We often install Add-ins in Outlook to enhance Outlook’s functionality.
• Most businesses and organizations rely on Outlook for daily communication and scheduling.
• Strangely enough, many users started facing the same issue after downloading the version 2504 update, which was released for Outlook for Microsoft 365 at the beginning of June.
• She is dedicated to simplifying complex technology terminologies for all users.
• It also gives you the option to upload your results to Microsoft so that a support engineer can review them.
• Therefore, to help you out with this issue, here is a comprehensive guide with some effective troubleshooting solutions.

If not, you can try reinstalling Office 365 or repairing it. The Outlook PST file is a centralized storage location for your digital files. When it becomes corrupted or damaged, you risk losing data in Outlook.

Method 6: Disable Hardware Acceleration

If you receive a prompt indicating that the FORMS2 folder already exists, replace the old FORMS2 folder with the new one. Check if the problems causing ‘my Outlook keeps shutting down’ persist. If Outlook does not crash, this indicates that one or more Add-ins are to blame for the Outlook 365 crash. If this does not resolve the Outlook 365 crash issue, proceed to the next solution.

Outlook crashing opening calendar

Problems with Outlook or MS Office program files can cause such problems. In this case, you can try repairing or reinstalling Microsoft Office. Launch the recovery assistant if you’ve tried everything else and Outlook is still crashing. It also allows you to upload your results to Microsoft for review by a support engineer. Here is the next solution for your Microsoft Outlook keeps crashing on Windows.

If you go through all of those steps and Outlook is still crashing or not responding, complete step 4 before contacting the Microsoft Community for further help. Additionally, you can try the free trial tool to learn all about its functionalities and workings as well. Nevertheless, you cannot save the recovered data when using the demo tool. Test if Outlook is functioning correctly after disabling the add-ins. Let us try another solution to get this issue fixed soon. The simplest solution often resolves many software-related issues.

However, some might be incompatible with your Outlook version and thus, cause conflicts leading to crashes. Therefore, you can try disabling unnecessary add-ins to stabilize Outlook and its workflow. For that, we first need to find out which is the faulty add-in by running Outlook in Safe mode.

This step will show you how disabling the add-ins can help. Sometimes a program running in the system’s background interferes with Outlook, causing it to crash. Generally, many programs and applications run simultaneously or in the background which can cause interruptions. Therefore, first, restart your system, and second, check the internet connection. Follow the given ways along with their steps to fix the error and access your files.