Outlook Crashing While Opening or Creating an Email? Here’s a Fix

This should resolve the issue with Microsoft Outlook crashing. If the Outlook issue “outlook keeps crashing Windows 10” persists. Try steps 1 through 3 in order until the issue is cleared.

Her articles and guides demonstrate her commitment to streamlining email management for professionals or businesses of any size. The Classic Outlook Advanced Diagnostis troubleshooter generates a detailed classic Outlook configuration report. If you ran SaRA in Step Microsoft 365 login troubleshooting 3, and you created a new profile, you can skip all of Step 4.

Step 2: Repair Office

Windows will search for the latest driver and install it, if available. Take a look at your update history for the second KB mentioned. I just restored my PC to before the patches and then turned off updates with WUB. Avoid the hassle of manually entering each email address. Priyanka Kumari is a technical content writer in the fields of Email Migration, Data Recovery, Cloud Migration, and File Management. She is dedicated to simplifying complex technology terminologies for all users.

After rebuilding the OST file, it is crucial to check for any missing items in your mailbox. If you find any, you can recover them from the backup OST file using Stellar Converter for OST. This powerful OST to PST converter tool can extract all the data from the backup OST file.

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• The simplest solution often resolves many software-related issues.
• The support document also notes that, while the problem affects Outlook on all Microsoft 365 official channels, it is most common on virtual desktop infrastructures.
• Launch the recovery assistant if you’ve tried everything else and Outlook is still crashing.
• The most common problem users encounter when accessing their email accounts in Outlook is “Outlook 365 crashing”.
• To fix this issue, it is important to first find out what\’s actually causing the Outlook to crash or stop responding.
• If you ran SaRA in Step 3, and you created a new profile, you can skip all of Step 4.
• If the Outlook issue “outlook keeps crashing Windows 10” persists.

If not, you can try reinstalling Office 365 or repairing it. The Outlook PST file is a centralized storage location for your digital files. When it becomes corrupted or damaged, you risk losing data in Outlook.

Method 6: Disable Hardware Acceleration

If you receive a prompt indicating that the FORMS2 folder already exists, replace the old FORMS2 folder with the new one. Check if the problems causing ‘my Outlook keeps shutting down’ persist. If Outlook does not crash, this indicates that one or more Add-ins are to blame for the Outlook 365 crash. If this does not resolve the Outlook 365 crash issue, proceed to the next solution.

Step 1: Investigate possible issues caused by add-ins

If you are experiencing the Outlook 365 keeps crashing or stops responding issue on Windows 10 and 11, you can follow the methods mentioned above to resolve the issue. If the OST file is inconsistent or damaged, you can recreate the file after taking its backup. If any items are missing from the newly created file, then you can restore the mail items from the backup OST file with the help of Stellar Converter for OST. It is a reliable OST to PST converter software that can extract mailbox items from orphaned or inaccessible OST files and save them in PST. Several Outlook users have reported experiencing an issue where Outlook 365 crashes, freezes, or stops responding when they try to open the application or send an email. This issue may occur due to various hardware or software-related issues.

Method 12: Recreate Offline Outlook Data File (OST)

If you go through all of those steps and Outlook is still crashing or not responding, complete step 4 before contacting the Microsoft Community for further help. Additionally, you can try the free trial tool to learn all about its functionalities and workings as well. Nevertheless, you cannot save the recovered data when using the demo tool. Test if Outlook is functioning correctly after disabling the add-ins. Let us try another solution to get this issue fixed soon. The simplest solution often resolves many software-related issues.

Method 10: Repair Microsoft 365 Application

However, some might be incompatible with your Outlook version and thus, cause conflicts leading to crashes. Therefore, you can try disabling unnecessary add-ins to stabilize Outlook and its workflow. For that, we first need to find out which is the faulty add-in by running Outlook in Safe mode.

So, for a worry-free and risk-free conversion, using the professional tool is the optimum choice. If the mailbox is full, it may lead to Outlook 365 freezing or crashing as it can’t store new information in the Outlook data file. In such a case, you can increase the OST file size limit or free up space by removing old mail items and clearing the Trash or Deleted Items folder.