Microsoft 365 troubleshooters

There are many possible causes to this issue; we will review the most common and how to resolve them. Use the MIcrosoft 365 inventory scan troubleshooter to generate either a normal or full scan report of your computer and installed Microsoft 365 applications. Use the Microsoft 365 shared computer activation (SCA) troubleshooter to enable shared computer activation for Microsoft 365 applications. Use the Excel check troubleshooter to resolve Excel for Windows startup, hang, or crash issues. Please let us know if you found any of these solutions helpful by clicking Yes or No next to Was this information helpful, below, and leaving us a comment. If you are still having problems, tell us more about your issue, including any error messages your received and where you were in the install process when you received them.

Install the 64-bit version of Office instead of the 32-bit version

If you’re looking for steps describing how to install Office on a Mac, see Install Office on your PC or Mac. Office recognizes what operating system you’re using so make sure you’re on your Mac when you click Install to begin the install procedure. If activation failures began after you upgraded to Windows 10, see Office error code 0x8004FC12 when activating Office. When you install Office for Mac, the app icons aren’t automatically added to the dock.

• These add-ins can cause issues such as app crashes or significant performance degradation.
• If you have a disorganized folder or keep too many files, it’s easy to make the mistake of deleting the wrong file and sending it to the recycle bin.
• If none of the above resolve the problem, there are a few other troubleshooting tactics you can try.
• After you run any troubleshooter, Get Help provides details on any findings and suggestions for possible remedies.
• See Uninstall Office for Mac for instructions on uninstalling the Office apps.
• So we compiled a short list of 5 common issues users experience in Microsoft Office 365 and how to resolve them.

Activation or unlicensed product issues

Sign In or Create Your Account Today – Microsoft and sign in with your Microsoft account. From here, review the details under the subscriptions heading or the cancelled subscriptions heading to confirm your subscription. Be sure to restart your Office applications if you have to renew your subscription. The links below are specific to admins looking for troubleshooting help with these Office 365 services.

Office on a mobile device

Reboot your system and try to launch your Outlook app after to check if the synchronization issues are solved. Check POP3 and SMTP settings for connecting Visit FixTechGuide for solutions to Microsoft mail servers (addresses of servers, ports, encryption, authentication). If the “Enter Password” window is still open, select “Forgot password? Microsoft will attempt to verify your account via email or text.

Install Office apps and set up email on a mobile device (iOS, Android, or Windows phone or tablet)

You can also choose to have users sign into the Office 365 portal with their work or school account and follow the steps in Install Office on your PC or Mac to install Office themselves. If you’re not sure what plan you have, follow the steps in What Office 365 for business subscription do I have? To troubleshoot Mac activation issues, see the “Activation” section in What to try if you can’t install or activate Office for Mac. If you’ve used up your five installs and want to install Office on another computer, you have to deactivate an installation. If Office is taking a long time to install you may be on a slow connection or you another install or update may be happening in the background. See Office is taking long to install or Office hangs at 90% for possible solutions.

Email and Synchronization Issues

When you install Office 2016, all the applications that came with your particular Office product are installed at the same time. If you encountered a problem while installing Office on a PC, try restarting your computer and then attempting to install Office again. If that didn’t help, use the uninstall troubleshooter to uninstall Office completely. In addition, with Office for business plans only admins responsible for managing Microsoft 365 in their organization can do certain tasks.