Classic Outlook keeps crashing or not opening! What can I do? Microsoft Q&A

This should resolve the issue with Microsoft Outlook crashing. If the Outlook issue “outlook keeps crashing Windows 10” persists. Try steps 1 through 3 in order until the issue is cleared.

Or, if the problem is itself due to oversized PST getting corrupt, you need to recover PST data as soon as possible. After that, Outlook will check for and install any available updates. Once Fix Microsoft Outlook crashing issues the Outlook update process is complete, reopen the Outlook application.

Method 8: Run Windows Store App Troubleshooter

Windows will search for the latest driver and install it, if available. Take a look at your update history for the second KB mentioned. I just restored my PC to before the patches and then turned off updates with WUB. Avoid the hassle of manually entering each email address. Priyanka Kumari is a technical content writer in the fields of Email Migration, Data Recovery, Cloud Migration, and File Management. She is dedicated to simplifying complex technology terminologies for all users.

You need to repeat this process until you identify the add-in that causes Outlook to crash. Once you find it, remove it from Outlook by selecting it and then clicking the “Remove” button. After the restart, try opening Outlook again to see if the Outlook keeps shutting down issue is resolved. You can follow some troubleshooting steps to fix this Outlook crash.

Fix 5: Create a New Outlook Profile

• Somebody somewhere else figured out that disabling Weather on the Calendar in the Calendar options also stopped this crash.
• Restarted and its fixed itself so presumably an auto update fix has been applied now.
• So, to solve this problem, let’s go over the various approaches.
• To find which add-in is causing the issue, enable each add-in and observe Outlook.
• Had this issue on my wifes W10 laptop with Outlook 2016 recently.
• If the OST file is inconsistent or damaged, you can recreate the file after taking its backup.

The tool presents the extracted data in a preview window, where you can search for the missing items and save them in PST file. You can then import this PST file into your Outlook account using the Import and Export wizard to restore the missing items. This tool can efficiently convert large-sized orphaned or inaccessible OST files to PST and various other file formats. However, we came across many users who are still struggling with this Outlook issue. They still wonder ‘Why is Outlook constantly not responding? ’ So, it is possible that your PST file will get corrupted and you can lose all important data.

Drawbacks of the Manual Method

If you receive a prompt indicating that the FORMS2 folder already exists, replace the old FORMS2 folder with the new one. Check if the problems causing ‘my Outlook keeps shutting down’ persist. If Outlook does not crash, this indicates that one or more Add-ins are to blame for the Outlook 365 crash. If this does not resolve the Outlook 365 crash issue, proceed to the next solution.

Step 1: Investigate possible issues caused by add-ins

Problems with Outlook or MS Office program files can cause such problems. In this case, you can try repairing or reinstalling Microsoft Office. Launch the recovery assistant if you’ve tried everything else and Outlook is still crashing. It also allows you to upload your results to Microsoft for review by a support engineer. Here is the next solution for your Microsoft Outlook keeps crashing on Windows.

Fix 4: Run Outlook Diagnostics

However, if the problem persists, you can try the following solutions. The update was released on schedule and successfully resolved the problem. Shivam is a digital marketer and technical content writer at DRS Solution®, specializing in topics like databases, email recovery, and migration solutions. Running the latest version of Outlook ensures you have the most recent fixes and updates. An outdated version can also be a cause of why Outlook keeps crashing unexpectedly.

Additional resources

Strangely enough, many users started facing the same issue after downloading the version 2504 update, which was released for Outlook for Microsoft 365 at the beginning of June. Microsoft has once again acknowledged the issue, but this time they have also explained the reason behind the crash. We often install Add-ins in Outlook to enhance Outlook’s functionality.

Somebody somewhere else figured out that disabling Weather on the Calendar in the Calendar options also stopped this crash. Next, open the Run dialog box, type %localappdata%\Microsoft, and press Enter. Right-click on an empty space, hover over “New” and select “Folder.” Name the folder FORMS2.