by rachelegibb
Budget and workforce are invaluable resources at the state and local levels of government, and both are hard to come by. This is especially true for small and rural communities. Increasingly complicated IT environments and aging workforces only make things harder. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. That is why we assign each client a friendly point of contact who can answer any questions you might have. Your point of contact acts as your ambassador (Technical Account Manager) to the managed IT support we provide to your company.
We will present you with options and you choose the one that is best for you. Get our Professional Support Services for your entire team, allowing you to maximize their efforts, complete projects and focus primarily on growing your business. At IncWorx, we have three levels of support to meet all your business needs. Microsoft has the power to move you to Unified Support, and raise costs 20% or more a year.
Cut your Unified Support Price by 50%
IT leaders overseeing multi-million-dollar organizations with thousands of employees are expected to be strategic. Locking into an inflexible, high-cost contract doesn’t always support that strategy. That’s why more and more enterprises are making the switch to Microsoft Unified Support competitors. If your enterprise is re-evaluating its Microsoft Unified Support agreement, you’re not alone. Many IT leaders are questioning whether the premium price of Unified still matches the value delivered.
- By exploring alternatives, organizations can potentially find support solutions that better match their unique requirements while potentially reducing costs.
- We connect you with the right subject matter engineers who can solve your issues right away.
- Locking into an inflexible, high-cost contract doesn’t always support that strategy.
- Dynamic Consultants Group has experience supporting all Microsoft technologies.
- It requires cost management and thoughtful cloud optimization.
- The idea is to provide a complete view of their different cloud assets to ease financial management of multicloud environments.
Mistake #4: Focusing Only on Cost Savings
We’ll break down how to find the right fit for your organization’s needs—and the common mistakes to avoid in the process. Our Premier Support includes service delivery from a Designated Support Engineers (DSE) and Technical Account Managers (TAM). Dynamic Consultants Group’s Premier Support service delivery assures your organization is meeting U.S. compliance and security standards. Comprehensive support for Microsoft Dynamics 365, cloud, hybrid and on-premises, Azure, Microsoft 365 and the Full Microsoft Platform. Solving cases is part of our DNA, from written SLAs to managed escalations to Microsoft we take care of it all and we can for your team too.
Microsoft Premier Support
If you are worried about changes to Microsoft’s Premier service, give us a call today. They get to know your business inside and out, so they can always connect you with the best reactive and proactive services for your Microsoft technologies. Any time you have a question about your service, contact your point of contact. You need your technology to run properly, but a Microsoft Premier Support contract can be cost-prohibitive. The new Unified Support enterprise agreement is proving to be even more expensive.
Slash High Risks and Prices: Microsoft On-Demand Assessments without Unified Lock-In
Microsoft technology stacks are complex, with multiple layers of technology all working seamlessly to power your business. But when something goes wrong, it can be challenging to pinpoint the problem. No single support engineer is capable of supporting the complexity. Avoid jumping into a multi-year deal without proof of performance. Confirm that the third-party support solution you’re vetting is truly a good fit for your team and your Microsoft resolution needs. That way, you’ll be able to confidently sign the support contract with the knowledge that you’ve selected the best option.
Will I lose access to expert Microsoft-certified services if I switch?
Microsoft is shifting its Premier Support customers to Unified Support. Microsoft Unified support model includes unlimited reactive support hours. There are three levels – Core, Advanced, Performance – which Resolve Outlook data file errors have a minimum contract size of $25,000, $50,000, and $175,000. The pricing for Unified Support is based on a percentage of Office 365 annual costs, client software annual costs, other software, and online yearly costs. Analyst show it adds up to 30-60% price increase most support customers. US Cloud’s approach focuses on delivering high-quality support while offering greater value and flexibility than traditional Microsoft support options.
Don’t get locked into a contract that doesn’t fit your evolving needs—we scale with you. When you work with IncWorx, you get senior-level experts as your consultant, every time. Treat it like any other critical vendor relationship and use the time wisely by testing the support structure as much as possible. Consistently transparent pricing—like US Cloud’s fixed-fee model—is much easier to budget for and report on. This guide will help you evaluate Microsoft Unified Support competitors confidently.
Mistake #2: Overlooking Hidden Costs
Their team of certified experts ensures that organizations receive timely and effective assistance for all their Microsoft-related issues. Microsoft and even some partners can use SLAs to offer fantastic response times, either with auto-responders or with basic support. Meaning you have a price guarantee on how fast you be connected to a specialist engineer to solve your problem. Start tracking how fast you can get on the phone with someone who knows your issue. It’s all part of our First Problem Resolution philosophy for how we operate Premier Support. Moreover, US Cloud’s support is delivered by 100% U.S.-based engineers who possess an average of over 14 years of experience with Microsoft technologies.