8 Most Common Office 365 Problems and How to Fix Them

Once a connection is established to Microsoft licensing servers, the license is renewed. Users need licenses to install Office and to use Outlook, SharePoint Online, Lync Online, and other services. As the Office 365 for business admin, you’re responsible for Managing user software in Office 365.

Microsoft 365 Issues Related to Updates

Office 365 Service Health is an online tool, available for organizations, accessible only by administrators, in Office 365 Admin Center. There you can see possible Office 365 issues, and advice on how you can resolve them. So you’ve decided to purchase and equip your business with the Office 365 program, but you encountered an error message in the middle of the installation.

How do I download and install Office?

You then deploy Office by using the software deployment method you typically use. If individuals in your organization are using an older version of Office, we recommend you upgrade to the latest version. If you’re an Office 365 user, do the following to deactivate an installation. If you have an Office 365 plan, to keep it active, you have to sign in at least once every 30 days. If your subscription hasn’t expired, Office will reactivate the subscription the next time you log in. If the Install button is grayed out, your Office 365 subscription might have expired.

• You may need to remove old Microsoft Office licenses from your computer and install a new one.
• If you want to use Office 365 applications installed on a terminal server, you should use Office 365 Pro Plus, which supports Shared Computer Activation.
• Sometimes this will not always happen automatically, and the document may not update, or it may not appear at all.
• The links below are specific to admins looking for troubleshooting help with these Office 365 services.
• For example, you can’t install Office on computers running Windows XP or Windows Vista.
• In most cases you can do basic editing on most of these devices, however if you have a qualifying Office 365 subscription, you get access to the apps’ extra features.

Admins and IT Professionals

Check that your computer meets the minimum system requirements to install Office. See System requirements for Office for a list of additional requirements. If your computer can’t install the full desktop version of Office because your computer doesn’t meet the system requirements, you can try using Office Online in your computer’s browser.

I’m a student. How do I install Office?

To do this simply uninstall the office program from your computer from the “Add/Remove Programs” section of your Control Panel and reinstall the suite from portal.office.com. To repair your email Fixing Office login problems account, navigate to File, Account Settings, Account Settings. In the Email tab, click on your account and choose repair if the option is available. Follow the Microsoft support article here Repair Outlook Data Files (.pst and .ost) (microsoft.com) in order to repair your Outlook data files. To repair the entire Office suite, see the top of this article for instructions. Last but certainly not least on our list is issues with Microsoft Outlook.

Install updates on a Mac

You assign licenses to new users when creating new accounts, or add licenses to existing users, see Assign licenses to users in Office 365 for business. To remove licenses from users, see Remove licenses from users in Office 365 for business. Learn how in “Account Notice” appears in Office after switching Office 365 plans. All you need to do is log in to your OneDrive account on the web browser, and drag the files you want to the documents folder. If after running the Remote Connectivity Analyzer Office 365 issues are not fixed, try using Microsoft Support and Recovery Assistant.

An internet connection is not available or a firewall is blocking network connections. Reboot your system and try to launch your Outlook app after to check if the synchronization issues are solved. Check POP3 and SMTP settings for connecting to Microsoft mail servers (addresses of servers, ports, encryption, authentication). As an Office 365 admin, you can check Office 365 service health. If you’re an IT Pro and you want to deploy Office in your organization, use the Office Deployment Tool to download the Office software to your local network.

The operating system on which your Office 365 applications are installed does not support the updated version of Microsoft Office 365. Windows 7 and Windows 8 do not support the latest Office 365 versions, and only Windows 10 supports these (Windows Server operating systems are not covered here). Office 365 syncing problems are common for Office Mobile, but sometimes similar issues may occur for Office 365 desktop applications like OneDrive and Outlook. You may encounter issues when using any application, and Office 365 is no exception. Not all issues are caused by bugs left unpatched by the software vendor or by third-party applications like the recent Crowdstrike incident that caused a global O365 outage. Many issues that you may face day-to-day can be fixed on the client side.