by whitneystamey14
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. It seems like there is a disconnect between O365 and exchange which is super weird to me… Create your account and connect with a world of communities.
How to force Office 365 to sync?
Method 9: Resync the Mail Folders
However, his OST file is not anywhere near that size it’s about 5GB. If the problems do not occur in safe mode, its most likely an add-in causing grief. I was wondering if anyone had some insight into an issue I am having with a client.
Microsoft 365 Outlook Sync Issues
I’ve tried the Microsoft office uninstall tool provided by Microsoft (which deletes more items then just control panel uninstall). Now, restart Outlook and check if Outlook synchronization is working. I’m at wits end and Microsoft stopped helping me because they feel the problem is on our end. However, I cannot find any reason why his account would do this only on our domain nothing is blocking our connection to Office 365. However once I joined this computer back to the domain and let it sit for a few days it was also working fine.
This tool is designed to extract mailbox items from orphaned or inaccessible OST files. A large OST file can lead to performance issues and result in Outlook not syncing with the Exchange Server, disrupting your workflow. To resolve this, you can reduce the Outlook data file (OST) size. This can help optimize Outlook’s performance and fix the synchronization issues. We’ve had sync issues with employees from time to time however, re doing the mail profile or wiping the Windows profile usually fixes it. In some cases setting up a new computer replacement was the only option to fix these odd Outlook Sync issues.
Method 2: Check if the Work Offline Mode is Disabled
However, with one particular client no matter what changes are made these sync issue still occur. Here is the strange part I tried to remove the computer from the domain and have Outlook run from a local account for a few days. I’ve been in contact with Microsoft they had me migrate his account\data to another server this did not fix it.
A Troubleshooting Guide To Microsoft 365 Sync Issues
Want to chat about how Microsoft 365 can benefit your business? During the scanning process, security applications, like antivirus software or Windows Firewall might lock the Outlook data file, leading to the sync issues. To check if the security application is causing the issue, you can temporarily disable the antivirus program or Firewall and then update the folders. If the issue is resolved, it indicates that your antivirus software or Firewall is interfering with Outlook. To resolve this, you can add Outlook and its related processes as exception in your security software or consider switching to a security application that is compatible with Outlook.
- But setup is a little complicated and it can sometimes be difficult to identify the source of problems.
- Now, manually sync your mailbox using the Update Folder button under the Send/Receive tab.
- Here is the strange part I tried to remove the computer from the domain and have Outlook run from a local account for a few days.
- You’ll also receive a mail (to the alternate email and to your admin email) from Microsoft 365 that indicates your tenant has encountered directory synchronization errors.
- However I do not use Outlook on it as much as I do on my desktop.
- To check if the security application is causing the issue, you can temporarily disable the antivirus program or Firewall and then update the folders.
- Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
- These syncing problems usually happen because of issues like a damaged Outlook profile, poor internet connection, or a corrupted OST file.
We have resources to help you identify potential issues and fix them. After rebuilding the OST file, it’s important to check for any missing mailbox data. If you find any missing items in the new OST file, you can recover them from the backup OST file using Stellar Converter for OST. This professional OST to PST converter tool can extract data from the backup OST file and convert it into PST file, which you can easily import into Outlook. You can easily search for the missing items, select them, and save them in PST and other file formats, such as MSG, EML, RTF, HTML and PDF.
Once the client started using Outlook again after some time has passed the issue had come back. I ran the PSTscan tool to check for anomalies on the OST file (which it found and repaired but the issue still occurs). Below Outlook repair with FixTechGuide are the steps I’ve taken to try to resolve this issue.