5 Common Microsoft Office 365 Issues and How To Resolve Them

If none of the above resolve the problem, there are a few other troubleshooting tactics you can try. Check to make sure you’re connected to the internet, and that your computers date, time, and time zone are accurate. You’ll also want to make sure that you are running the latest version of Office. Next, you’ll want to review firewall settings, and check any anti-virus software that could be blocking the connection to verify the subscription status. If your issue persists after reviewing these settings, contact your internal or external IT support team or Microsoft Support at Contact Us – Microsoft Support. So what are the usual Office 365 problems and how can a business or user solve them?

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Use the Microsoft 365 setup troubleshooter to install Microsoft 365, Office 2021, Office 2019, or Office 2016 on your Windows PC. To resolve, first make sure you installed the latest Office update. If you have a Microsoft 365 plan, to keep it active, you have to sign in at least once every 30 days. Keeping Office up-to-date ensures that you have the latest security updates and fixes. For information about installing updates, see Install Office updates.

• Even on my 2012 vintage test machine, it was done in under a minute (on a healthy Office installation, I cheerfully confess).
• If one or more Office apps is acting glitchy, work your way through this series of repair maneuvers, starting with the simplest.
• If one of these resolves your problem, close the app and continue working.
• So you’ve decided to purchase and equip your business with the Office 365 program, but you encountered an error message in the middle of the installation.
• If you’re not sure how to decide between 64-bit or 32-bit, see Choose the 64-bit or 32-bit version of Office 2016.
• Open the required file, hit Share and then check the list of users that you can give the rights to edit a file.
• If you encounter an issue in Office 365 that can only be fixed by the vendor, Microsoft usually releases an update to resolve any known issues as soon as possible.

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Sign In or Create Your Account Today – Microsoft and sign in with your Microsoft account. From here, review the details under the subscriptions heading or the cancelled subscriptions heading to confirm your subscription. Be sure to restart your Office applications if you have to renew your subscription. The links below are specific to admins looking for troubleshooting help with these Office 365 services.

Common Office 365 Issues and Their Troubleshooting Solutions

For download and installation issues on a Mac, see What to try if you can’t install Office for Mac. If you have to go this far during Fixing Office login problems actual Office repairs, my condolences. We’re going to download and run a tool that completely obliterates your current Office installation. Then you’ll download and install a fresh, new installation from the Microsoft Office download page. Office 365 troubleshooting is an important aspect of building a secure and reliable IT environment.

How do I download and install or reinstall Office?

Office’s Online Repair option works and goes through exactly the same steps as Quick Repair, so I won’t walk through all those screen shots again. This time, after you right-click your Office version in Programs and Features and select Change from the pop-up menu, select the Online Repair option instead and then click Repair. If you have any Office applications open, you’ll be asked to close them before the repairs can complete. This provoked the request shown in Figure 4 (where, of course, I clicked Continue to close Outlook so repairs could work through to completion). Once you’ve clicked Change, you may see a User Account Control window asking for permission to run the repair program.

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When you install Office 2016, all the applications that came with your particular Office product are installed at the same time. If you encountered a problem while installing Office on a PC, try restarting your computer and then attempting to install Office again. If that didn’t help, use the uninstall troubleshooter to uninstall Office completely. In addition, with Office for business plans only admins responsible for managing Microsoft 365 in their organization can do certain tasks.